Skillstorm - Real Estate Investment Platform | Professional Property Investment Solutions

Introduction

At Skillstorm, we understand that your privacy is fundamental to building trust in our real estate investing platform. This comprehensive privacy policy explains how we collect, use, store, and protect your personal information when you interact with our services at Xandivion.com.

We're committed to transparency about our data practices and want you to understand exactly what information we gather, why we need it, and how we safeguard it. Our approach to privacy is built on the principle that you should have control over your personal data and clear insight into how it's being used.

This policy applies to all interactions with Skillstorm, whether you're browsing our website, participating in our educational programs, or engaging with our real estate investment resources. We regularly review and update our privacy practices to ensure they meet the highest standards of data protection.

Information We Collect

We collect several types of information to provide you with the best possible experience on our platform and to deliver relevant real estate investment education.

Personal Information You Provide

Name, email address, and phone number when you create an account or contact us
Billing and payment information for premium services and courses
Investment experience level and financial goals to personalise your learning journey
Communication preferences and areas of interest in real estate investing
Profile information including professional background and investment objectives

Automatically Collected Information

Device information including browser type, operating system, and screen resolution
Usage patterns such as pages visited, time spent on site, and interaction with content
Location data (general geographic region) to provide relevant market insights
Cookies and similar tracking technologies to enhance your user experience
Referral sources and marketing campaign effectiveness data

How We Use Your Information

Your information enables us to create a personalised educational experience that matches your real estate investment goals and learning style. We use data thoughtfully to enhance your journey with us.

Delivering customised real estate investment education based on your experience level
Sending relevant market updates and investment opportunities in your area of interest
Processing payments and managing your account access to premium content
Providing customer support and responding to your inquiries promptly
Improving our platform based on user feedback and usage analytics
Ensuring platform security and preventing fraudulent activities
Conducting research to develop better educational resources and tools

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share certain information in specific circumstances to provide you with our services or comply with legal requirements.

Service Providers

We work with trusted third-party service providers who help us deliver our educational platform. These partners include payment processors, email service providers, analytics platforms, and cloud hosting services. All service providers are required to maintain strict confidentiality and use your information solely for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation. We'll also share information when necessary to protect our legal rights, prevent fraud, or ensure the safety of our users and platform.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We'll notify you of any such changes and ensure your privacy rights are protected throughout the transition.

Your Privacy Rights

You have significant control over your personal information and how we use it. We've designed our systems to make it easy for you to exercise these rights.

Access Your Data

Request a copy of all personal information we hold about you, including how we've used it and who we've shared it with.

Update Information

Correct any inaccurate or outdated information in your profile through your account settings or by contacting us directly.

Delete Your Account

Request complete deletion of your account and associated personal data, subject to legal retention requirements.

Control Communications

Opt out of marketing emails while maintaining access to important account and service notifications.

To exercise any of these rights, simply contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and guide you through the process.

Data Security and Protection

Protecting your information is our top priority. We've implemented comprehensive security measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

Technical Safeguards

Industry-standard encryption for all data transmission and storage
Regular security audits and penetration testing by independent experts
Multi-factor authentication for staff access to sensitive systems
Automated monitoring for suspicious activities and potential threats
Regular software updates and security patches across all systems

Organisational Measures

Strict access controls ensuring staff only access information necessary for their role
Regular privacy training for all team members handling personal data
Detailed incident response procedures for any potential data breaches
Regular review and updates of our privacy and security policies

Data Retention and Deletion

We keep your information only as long as necessary to provide our services and comply with legal obligations. Our retention periods are based on the type of information and how it's used.

Account Information

We retain your account information for as long as your account remains active. If you close your account, we'll delete your personal information within 90 days, except where we're required to retain certain records for legal or regulatory purposes.

Educational Progress Data

Course completion records and learning analytics are retained for up to 7 years to support ongoing educational services and compliance with educational record requirements.

Communication Records

Customer support communications are retained for 3 years to maintain service quality and resolve any ongoing issues. Marketing communication preferences are kept until you opt out or close your account.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyse how our services are used.

Essential Cookies

These cookies are necessary for our website to function properly. They enable core features like security, network management, and accessibility. You can't opt out of these cookies as they're essential for providing our services.

Analytics and Performance Cookies

We use these cookies to understand how visitors interact with our website, which pages are most popular, and how we can improve the user experience. This data is aggregated and anonymous.

Marketing and Personalisation Cookies

These cookies help us deliver relevant content and advertisements based on your interests and browsing behaviour. You can control these cookies through your browser settings or our cookie preference centre.

International Data Transfers

As a global platform, we may transfer your information to countries outside Australia to provide our services effectively. We ensure all international transfers meet strict privacy protection standards.

Data Protection Standards

When transferring data internationally, we use approved mechanisms such as standard contractual clauses and adequacy decisions to ensure your information receives the same level of protection as it would in Australia.

Children's Privacy

Our services are designed for adults interested in real estate investing. We don't knowingly collect personal information from children under 13 years of age. If we discover we've collected information from a child under 13, we'll delete it immediately.

Parents and guardians who believe their child has provided personal information to us should contact us immediately. We'll take prompt action to investigate and remove any such information from our systems.

Changes to This Privacy Policy

We regularly review and update this privacy policy to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. The "Last updated" date at the top of this policy indicates when the most recent changes were made.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with any changes, you can close your account or contact us to discuss your concerns.